INTERNATIONAL SHIPPING

Dear overseas customers,

Welcome to ROOF GENERAL STORE!
We are welcomed to deliver our products to overseas. Please check below information if you are interested in.

ORDER
Please place your order via this website.
The products available for order are primarily hardware.

Certain items—such as electrical products (lighting, switches, etc.), oversized items, and others—are sold exclusively within Japan.
Consequently, these items will not appear on the site when accessed from outside Japan. Thank you for your understanding.

PAYMENT
You can pay using a credit card or PayPal.

SHIPPING
We send our products to overseas by EMS.

Shipping costs and delivery times will be displayed on the checkout page after you enter your address.

Once your order has shipped, we will send you a tracking number.
You can track your package using this number.
↳EMS Tracking Page

＊It depends on flight schedule so that it will take more time to arrive.

CUSTOMS
Tax, duty, and other charges relating to shipment to overseas would be charged to you depending on your country.
Customers are to pay all charges to shipping company directly when arriving the products.
Custom policy is differ in each countries. Please contact to the custom in your country.

RETURN POLICY
We do not accept returns and exchanges due to personal preference, for example size, color, and image are different from you expected, ordering wrong item.
We take care to exchange and accept returning products in case that you received defective and wrong ones.

We ship to the following countries
Taiwan, Korea, China, Macao, Hong Kong, Vietnam, Malaysia, Cambodia, Singapore, Thailand, India, Indonesia, Australia, New Zealand, United Kingdom, Italy, Netherlands, Canada, Swaziland, Sweden, Spain, Denmark, Germany, Finland, France, Belgium, Poland

OTHERS
Please feel free to contact us if you have questions. We are pleased to answer your questions!

ROOF GENERAL STORE
Address : 1-3-305-104 Fujisawadai, Tondabayashi, Osaka, Japan　Postal Code 584-0071
Tel : +81-90-3979-8771
Mail : info@roofgeneralstore.com
Website : www.roofgeneralstore.com